Cancellation

Due to COVID we are currently operating a more flexible cancellation policy.
See the COVID-19 page for full details.


Check-in and Check-out

Check-in time is any time after 3.00pm on your arrival day. You should vacate the apartment by 10.00am on the morning of your departure.


Security Deposit

We take a £100 security deposit on all bookings.

We know that sometimes accidents happen, and if you break a plate or a glass we won’t charge you for it, but please let us know so that we can replace any breakages in time for our next guests. Your deposit will be returned to you within a week of your holiday ending (usually a lot sooner). If we need to retain any of the deposit to cover breakages or damage we’ll let you know first, but it is rare to need to do this. (In fact, we’ve so far never needed to do this.)

We reserve the right to deduct the cost of missing items, bigger breakages, other damage caused by our guests during their stay. A £40 call-out fee also applies if you need us to send someone out to fix or replace something you have damaged. This call-out fee will be deducted from your security deposit. If we need to send someone out to fix or replace something that has been broken or damaged through no fault of yours there will (of course) be no call-out fee applied.

Your security deposit will be refunded no later than 7 days after you check out.


Discounts

Discounts (over the daily rate) are automatically applied to week-or-longer bookings.


Getting here, and getting in

We’ll send you an email a week before you arrive to give you directions and to tell you where to find the keys.